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Retail Industry


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Businesses in the Retail sector need to manage complex customer orders, multiple sales channels, inventory across locations, and increasingly demanding fulfillment expectations.

Industry-Specific Use Cases - Built for Modern Retail


Use Case

Global Ecommerce Retailer in the U.S. offering a range of baby gear products, toys, apparel and more

Challenge

  • Manual processing of orders, inefficient management of fulfillment process.
  • Lack of support for complex business processes.
  • Managing orders across global markets, including multiple regions, languages, and currencies.
  • Limited access to timely, actionable information from BI reports made it difficult to make informed decisions about sales performance and business growth.

Business Impact

Reduce infrastructure and associated operations costs.

Use Case

Enterprise retailer in the U.S. Fulfilling a variety of consumer goods, Beauty product and apparel orders working with different channels for both DTC, B2B and B2C across geographies.

Challenge

  • Inefficient management of inventory systems, Inaccurate inventory availability.
  • Limited order visibility - Fragmented orders with Subscription and return orders.
  • Lack in flexibility with different data integration process.
  • Multiple disconnected external systems support different sales channels, warehouses, and integrations.

Business Impact

Centralize order processing, routing, and inventory management with TOMS to improve fulfillment efficiency through coordinated tracking and optimization.

Streamline billing, invoicing, and returns with pre-integrated solutions such as Avalara, PayPal, Salesforce Commerce Cloud, ShipStation, Shopify, TaxJar, Vertex, and CyberSource—supporting efficient tax, payment, e-commerce, and shipping workflows.

Connect BI reporting tools such as Zoho Analytics, Snowflake, Tableau and provide exclusive database access for a 360-degree view of orders and business data.

Use Case

Built for the Salesforce Commerce, Shopify & other Ecosystem

For businesses using Salesforce, Shopify and other ecommerce tools, TOMS and TWMS can complement the broader ecosystem.


Business Impact

  • Enables businesses to connect their customer-facing commerce experience with inventory visibility and physical warehouse execution.
  • Reduce Manual process with Centralized order management.
  • Mobile and automated execution for better inventory synchronization.
  • Subscription management to handle Recurring orders.

Simplify Retail Management with TOMS + TWMS Connected Workflow.

Simplify Retail Management with TOMS + TWMS Connected Workflow

Key Capabilities

  • Orchestrate Every Order Manage orders from ecommerce, marketplaces, retail, B2B, and other channels through a centralized platform.
  • Unified Commerce and POS Integration: Loyalty-building options to manage omnichannel orders, payments reward touchpoints into a single real-time system.
  • Intelligent Inventory Routing: Route orders based on inventory availability, location, fulfillment rules, and business priorities.
  • Order Consolidation: Combine eligible orders and shipments to improve fulfillment efficiency and reduce operational costs.
  • Click and collect options like BOPIS, BORIS, Return In Store workflows while using stores and warehouses as flexible fulfillment locations lets customers buy products online and pick them up at a physical location, saving both delivery fees and waiting time.

RETURN MANAGEMENT

Simplify returns, exchanges, refunds, and inventory updates.

SUBSCRIPTION MANAGEMENT

Support recurring orders and automated replenishment while helping businesses plan and reserve inventory for subscription demand.

WAREHOUSE FULFILLMENT

TWMS connects order management with physical warehouse execution.
Manage PO Receiving and order put-away, Cycle counting, Inventory transfers, CSV bulk transfers. Generate pick tasks, manage Expiry, Flammable products and batch, waves. Scan products, pack orders and complete shipments through mobile warehouse operations.

REAL-TIME ORDER VISIBILITY

Give customer service, operations and warehouse teams visibility into order status, inventory and fulfillment through prebuilt widgets, dashboards, reporting.

Give warehouse users visibility on order fulfillment with Pick task generation, Batch picking, wave picking and flexibility on open tasks with mobile workflows.

Customer Success

From Customer Order to Shipment One Connected Fulfillment Ecosystem gives your team greater control over the complete fulfillment lifecycle.



87%
improvement in marketplace Inventory management.

84%
decrease in returns.

90%
reduction in manual intervention.

12.5
Million SKU handled.

5 Million
Orders/year.

Monthly Seamless
upgrades with zero disruption or downtime.

Ready to Connect Your Retail Operations?


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