TL;DR
- AppExchange marketplace offers pre-built applications that extend Salesforce functionality without custom development.
- Implementation timelines range from 12-16 weeks for basic deployments to 6-9 months for complex integrations.
- B2B configurations require account hierarchies, custom pricing, approval workflows, and procurement connections.
- B2C implementations prioritise mobile-first design, personalisation, omnichannel fulfilment, and streamlined checkout.
- Proven results show 90% reduction in manual intervention, 96% inventory accuracy, and 67% faster packing completion.
- Integration priorities focus on order management, warehouse systems, customer service platforms, and marketing automation.
Modern commerce demands more than a basic online storefront. Retailers and distributors managing high SKU volumes and complex order flows need unified systems that connect inventory, orders, and customer data across every channel. Salesforce Commerce Cloud offers that foundation, but successful implementation requires careful planning and the right expertise.
Tejas Software has guided businesses through hundreds of Commerce Cloud deployments, helping clients reduce manual intervention by 90% while improving order accuracy to 96%. This guide walks through proven approaches to SFCC setup, from initial planning through go-live and optimisation. Schedule a demo to see how Tejas Software's Salesforce Commerce Cloud services can accelerate your deployment.
What is Salesforce Commerce Cloud and Why Does It Matter?
Salesforce Commerce Cloud is an enterprise ecommerce platform that enables businesses to sell across web, mobile, social, and physical channels through one integrated system. Built on Salesforce's cloud infrastructure, it connects commerce operations with customer service, marketing automation, and order management capabilities.
For B2B operations, Commerce Cloud provides account-based pricing, quote management, and procurement workflows that mirror traditional sales processes while adding digital efficiency. B2C retailers benefit from personalised shopping experiences, real-time inventory visibility, and seamless checkout across devices.
The platform matters because disconnected systems create operational friction. When your e-commerce site can't see warehouse inventory or customer service can't access order history, you lose sales and frustrate customers. Commerce Cloud eliminates these gaps by centralising data and automating workflows.
Tejas Software's Salesforce integration services help businesses connect Commerce Cloud with existing order management systems, warehouses, and business intelligence tools. This unified approach has enabled clients to process 5 million+ orders annually while maintaining 96% inventory accuracy.
Watch - TWM - Smart Warehouse Management for Salesforce OMS
Salesforce offers B2B Commerce and B2C Commerce as distinct product platforms, each purpose-built for different business models. Understanding these platform differences ensures proper selection and configuration from the start.
| Aspect |
B2B Commerce Platform |
B2C Commerce Platform |
| Account Structure |
Complex hierarchies with parent-child accounts, buying groups, and delegated purchasers |
Individual customer accounts with basic profiles |
| Pricing Model |
Custom contract pricing, volume discounts, account-specific rates, and minimum order quantities |
Standard pricing with promotional discounts and seasonal campaigns |
| Order Workflow |
Approval chains, budget verification, purchase requisitions, and compliance checks |
Direct checkout with minimal steps, and guest checkout options |
| Catalog Complexity |
Technical specifications, bulk quantities, restricted access by account/region |
Consumer-focused descriptions, ratings, reviews, and visual merchandising |
| Fulfillment Focus |
Scheduled deliveries, partial shipments, backorder management, vendor drop-shipping |
Fast shipping, BOPIS, ship-from-store, real-time tracking |
| Integration Priority |
ERP, procurement systems, supplier networks, contract management |
Marketing platforms, loyalty programs, payment gateways, social commerce |
Key Distinction: These are separate Salesforce platforms with different architectures, not configuration variations of a single system. Businesses must choose the platform that aligns with their sales model before implementation.
How to Implement Salesforce Commerce Cloud for B2B Operations
B2B Commerce Cloud implementation requires attention to complex buyer relationships and procurement requirements:
Define Account Structures: Configure hierarchies that reflect real-world relationships, including parent-child accounts, buying groups, and delegated purchasers. Map pricing contracts and payment terms to specific accounts or account groups.
Configure Product Catalogues: Add technical specifications, bulk quantity breaks, minimum order quantities, and account-specific pricing. Enable product restrictions so buyers only see items available to their account or region.
Implement Approval Workflows: Build workflows that route orders based on dollar thresholds, product types, or buyer roles. Integrate with procurement systems so approved orders flow automatically to fulfilment without manual data entry.
ConnectFulfillment Systems: Integrate Commerce Cloud with your warehouse management system to display real-time stock levels, lead times, and backorder dates. Tejas Software's TOMS (Distributed Order Management) seamlessly orchestrates orders across warehouses, drop-ship vendors, and retail locations.
For comprehensive guidance on optimising order workflows, read our article on order management best practices for 2025.
You can also explore our B2B Commerce Cloud setup tutorial for step-by-step guidance in the below video.
Steps to Implement Salesforce Commerce Cloud for B2C Sales
B2C implementations prioritise customer experience, speed, and omni-channel consistency:
Design Mobile-First Experiences: Start your SFCC setup with responsive design templates that load quickly on phones and tablets. Over 60% of e-commerce traffic comes from mobile devices, making mobile optimisation essential.
Build Personalisation Engines: Configure Einstein AI for product recommendations, search optimisation, and predictive sorting based on browsing history, purchase patterns, and customer segments.
Enable Omni-Channel Fulfilment: Implement buy-online-pick-up-in-store (BOPIS), ship-from-store, and endless aisle capabilities. Connect Commerce Cloud with your order.
Optimise Checkout Processing: Streamline checkout flows with secure payment gateway integration for credit cards, digital wallets, and alternative payment methods. Salesforce Commerce Cloud supports multiple payment processors through standard connectors and APIs. Tejas Software's Salesforce integration services include flexible payment options that enable businesses to accept various payment methods while maintaining PCI compliance. Implement address validation and fraud detection to reduce failed orders and chargebacks.
Tejas Software's clients have reduced packing times by 67% through integrated workflows. Learn more about implementing an optimised warehouse management system.
Overcoming Common Implementation Challenges
Data Migration Complexity: Audit and clean data before migration. Map fields carefully between systems, establish validation rules, and migrate in phases, starting with product catalogues. Run parallel systems briefly to verify accuracy before cutting over completely.
System Integration Gaps: Document all integration points before development. Use Salesforce's standard APIs where possible. Tejas Software's Salesforce Order Management integration provides pre-built connectors that reduce custom development time.
User Adoption Resistance: Involve end users early in configuration. Build workflows that match existing processes where appropriate, and clearly communicate improvements. Provide role-based training focused on daily tasks rather than comprehensive platform overviews.
Performance at Scale: Load test Commerce Cloud configurations before launch using realistic traffic patterns. Optimise image sizes, enable caching, and use Salesforce's content delivery network. Monitor performance post-launch and adjust based on actual usage. Watch our implementation best practices guide for detailed strategies.
Implementation Success and Ongoing Support
A successful Salesforce Commerce Cloud implementation requires organizational buy-in. Tejas delivers fast implementation of Salesforce cloud integration services, enabling teams to begin using new systems quickly and reducing transition friction. Tejas provides customer support for businesses using their Salesforce integration services. Contact sales@tejassoftware.com or call 303.557.0177 / 800.980.5179 for system assistance as your operation scales. The Salesforce cloud platform enables scalable, multi-channel selling, supporting businesses that process 5M+ orders annually with 4K+ orders per hour throughput.
Integration Strategy for Maximum Value
Integration strategy determines whether Commerce Cloud becomes your operational backbone or another disconnected system. Prioritise these connections:
Order Management Integration: Connect with distributed order management platforms like Tejas Software's TOMS to intelligently route orders, consolidate shipments, and optimise fulfilment costs.
Warehouse System Connection: Real-time warehouse integration provides accurate inventory counts, prevents overselling, and automates order transmission. Two-way synchronisation ensures warehouse staff see complete order details while Commerce Cloud updates customers on shipment status. Explore our guide on the fundamentals of warehouse management systems.
Customer Service Platform: Linking Commerce Cloud with Salesforce Service Cloud gives support teams complete order visibility, purchase history, and customer preferences. Tejas Software has implemented unified service experiences that reduced inquiry resolution time by over 50%.
Marketing Automation: Salesforce Marketing Cloud integration enables abandoned cart recovery, post-purchase campaigns, and personalised recommendations. For advanced strategies, read B2B marketing automation with Salesforce Marketing.
Measurable Business Benefits
Properly implemented, Commerce Cloud delivers quantifiable operational improvements:
Improved Order Accuracy: Unified systems eliminate data entry errors. Tejas Software clients consistently achieve 96% inventory allocation accuracy through integrated workflows.
Reduced Manual Intervention: Automated order routing, inventory updates, and fulfilment workflows minimise manual touchpoints. Our clients report 90% reductions in manual order processing tasks..
Faster Fulfillment Cycles: Direct integration between Commerce Cloud and warehouse systems accelerates order-to-shipment times. Orders flow immediately to picking queues with complete product details and shipping preferences.
Enhanced Customer Experience: Customers receive accurate inventory information, real-time order tracking, and consistent service across channels. Personalised recommendations and simplified checkout increase conversion rates.
Scalable Growth Platform: Commerce Cloud handles traffic spikes and catalogue expansion without infrastructure investments. Tejas Software clients successfully manage catalogues exceeding 12.5 million SKUs across multiple regions and channels.
For insights on maximising returns, read our guide on digital commerce transformation and ROI with Salesforce Commerce Cloud.
Conclusion: Streamlining Your Order Fulfilment with Salesforce Commerce Cloud
Salesforce Commerce Cloud implementation requires aligning platform capabilities with business processes, integrating existing systems thoughtfully, and optimising continuously post-launch. Whether you operate complex B2B procurement workflows or high-volume fulfilment, Commerce Cloud provides the foundation for efficient, customer-centric operations.
Tejas Software has spent over two decades helping businesses simplify fulfilment through integrated technology platforms. Our Salesforce Commerce Cloud services, combined with TOMS order management and TWMS warehouse solutions, deliver proven reliability that processes 5 million+ orders annually. Contact us to discuss your implementation.
FAQs
What Salesforce services does Tejas Software provide?
Tejas offers Salesforce Commerce Cloud, Service Cloud, Marketing Cloud, Order Management, and TWM AppExchange integration services to drive innovation, efficiency, and growth.
How quickly can Tejas implement Salesforce solutions?
Tejas delivers fast implementation of Salesforce cloud integration services, enabling businesses to launch multi-channel selling capabilities efficiently.
What products integrate with Tejas Salesforce services?
TOMS (Order Management), TWMS (Warehouse Management), and myPOmanager (Purchase Order Management) integrate seamlessly with Salesforce platforms to create unified fulfillment operations.
How does Tejas help businesses scale operations?
Tejas enables scalable, multi-channel selling through Salesforce integration with cost-effective, flexible solutions. Schedule a demo to discuss your specific requirements.
How does Tejas address system integration challenges in Salesforce Commerce Cloud?
Tejas offers Salesforce Order Management integration services that help build smart order orchestration for B2C and B2B networks through strategic setup and configuration, reducing the complexity of custom development.
